Help & Advice

The school aims to work closely with parents and we encourage you to discuss any problems with the class teacher, InCo or head teacher, as appropriate at the earliest opportunity.  Where these cannot be resolved there is a clear and effective procedure for raising concerns or complaints within the school.

The Governors consider complaints formally.  For general complaints and special educational needs issues, they have adopted the procedure recommended by Hertfordshire County Council.  There are, in addition, special arrangements for considering complaints about the teaching of the National Curriculum and collective worship in the school.  Details of these arrangements are available from the school office.

The Local Authority (LA)

Maple Cross JMI School & Nursery is maintained by Hertfordshire County Council and is in the County South Division. If you have any questions about the Local Education Authority’s policies, they should be addressed to:

Director of Education,
Children, School and Families
Hertfordshire County Council
County Hall
Hertford
SG13 8DF
Phone: (0300) 123 4043

The Herts Improvement Partner (HIP) supporting Maple Cross JMI & Nursery School is:
Terry Willis
Hertfordshire Development Centre
Robertson House
Six Hills Way
Stevenage
SG1 2FQ
Phone: (01438) 845111

General Enquiries
Parent and Student Services
County Hall
Hertford
SG13 8DF
Phone: (0300) 123 4040